Case Studies

Learn more about our expertise and problem solving capabilities. Case studies are an important way for us to demonstrate how our approach helps clients grow their businesses while keeping up with market innovations and best in class operational strategies.

You may view:

By Functional Area

By Industry

Healthcare

• Risk management challenges and patient safety needs assessment for 450 hospitals.
• Change management and growth strategy for one of Canada's leading healthcare organizations.
• Growth strategy in a mature category. How a new customer segmentation strategy increased sales by 8% in just 12 months.
• Creating new vectors of growth for a brand with an aging customer base.

Public Sector

• Policy research with business leaders
• Municipal economic growth strategy
• Learning Needs Assessment
• Transition Strategy
• Organizational Knowledge Management
• Corporate Mission and Vision Development
• Current and Future Organization Assessment
• Training and Coaching Strategy

Energy

• Reversed declining share of an energy in the home heat category.
• Developed product portfolio and growth strategy

Financial Services

• Customer analysis (Insurance)
• Growth strategy (Critical Illness)
• Brand launch strategy (Credit Cards)
• Market research and communication strategy (Wealth Management)
• Business development strategy (Retail Banking)
• Corporate strategy and performance analysis

IT/Telecom

• Customer acquisition strategy in manufacturing segment Brand development and repositioning  Software Vendor Management Consulting Architecture Strategy Review for a Utility Company
• Multimedia Customer Interaction Center (MMCIC)

Insurance

• Corporate and business unit strategy workshop  Customer research and marketing strategyBusiness unit strategy
• Customer behaviour research

Retail

• Qualitative research and brand strategy
• In-store product display research and merchandising strategy
• Brand preference matrix to identify growth opportunities
• Strategic growth plan in a competitive business environment
• Identified a new merchandising and marketing platform.

Automotive

• Marketing strategy and brand development 

Corporate Interiors

• Repositioning a leading brand for growth