Vice President, Operations   

Northern Peoples’ Wellness

Together, we will work with First Nations to transform health and wellness services and improve health outcomes for First Nations people in the north.

Position profile

Position Title: Vice President, Operations
Reports to: Barry Lavallee, Chief Executive Officer
Organization: Keewatinohk Inniniw Minoayawin Inc. (KIM)
Location: Winnipeg
Full time position
Start date: ASAP

Compensation and Benefits
  • Extensive room for career growth
  • Competitive compensation
  • Comprehensive Health, Vision and Dental Care
  • 4 weeks vacation
  • On-site parking
Additional Perks
  • Extended Health Benefits
  • Collaborative and supportive team environment
  • Potential to be promoted to the Chief Operating Officer position
  • Potential relocation assistance for the right candidate
  • Stable and healthy organization

APPLY HERE

About KIM

Northern Peoples’ Wellness: Together, we will work with First Nations to transform health and wellness services and improve health outcomes for First Nations people in the north.

Keewatinohk Inniniw Minoayawin Inc. (KIM) was established to work towards a new health system that will better respond to the needs of northern First Nations people in Manitoba. KIM supports health and wellness services for 23 First Nation communities in northern Manitoba with a focus on equitable care, addressing racism in the health care system, responsiveness to emerging needs, and filling gaps in the health care system. This is accomplished through advocacy, collaboration, and integration with the First Nation communities, and federal/provincial partners.

This new system will be developed through speaking directly to healthcare experts and communities and negotiating with systems so that services can be tailored to meet the needs of each First Nation and northern First Nations as a collective. The community members of the northern Manitoba First Nations are the foundation of this new and historic health care system. KIM is governed by a three-part structure led by First Nations and is inclusive of 23 political leaders appointed by each of 6 caucuses and a 5 to 11-member board of directors with preference in selection to persons with experience in the health sector.

The Position

Reporting to the Chief Executive Officer of KIM, the Vice President, Operations is a senior executive who oversees the daily administrative operations of KIM. They provide input for strategic planning, set goals for departments, collaborate on policy implementation, and ensure the smooth running of the organization according to established policies and vision. A Vice President, Operations plays a critical role in the overall performance and success of the organization.

Vice President, Operations responsibilities include:

  • Providing input for business and strategic planning
  • Setting goals for departments and individual managers
  • Collaborating with colleagues to implement policies and develop improvements

A Vice President, Operations is responsible for managing and coordinating the administrative functions of KIM. They provide input for business and strategic planning, set goals for departments and individual managers, collaborate with colleagues to implement policies and develop improvements, oversee resource allocation and budgeting, and provide guidance to subordinate staff. Additionally, the Vice President, Operations resolves issues that may arise, ensures timely reporting to senior management or regulatory agencies, and may assist in other tasks such as fundraising.

Individuals who are invigorated by the opportunity to lead a financial function that is focused on improving the health of First Nations people and who understand how effective financial management supports achievement of organizational goals, will want to explore this rare opportunity.

KEY LEADERSHIP ACCOUNTABILITIES

Accountability 1: Strategic Leadership and Planning

  • In collaboration with the executive team and bringing portfolio specific issues to the planning table, develop a practical, comprehensive strategic plan clearly defining and describing the vision and mandate of KIM, its strategic directions and operational priorities
  • Establish a system and process to identify the current and future service needs of all departments and functions within KIM, external trends that may impact services delivered and innovative management strategies and practices in the private and public sectors
  • Based on this understanding, recommend new practices and/or innovative opportunities in alignment with First Nation health system transformation
  • Work with the executive management team to clearly define the desired culture for KIM and the specific behaviors that will support the establishment and sustainment of this culture
  • Translate the overarching strategic directions of KIM to strategies of each administrative program portfolio aligned to each First Nations community
  • Working closely with the executive team, develop and approve organization-wide policies and procedures and ensure data and information are brought forward to inform the development of risk management policies
  • Develop and approve portfolio specific policies and procedures
  • Establish key operational performance measures and targets, and a system to collect, analyze and report progress against these measures as well as to provide important insights about the delivery of portfolio services
  • Within KIM’s risk management framework, develop and implement a system and yearly operational risk assessment processes to identify and mitigate all operational risks and ensure compliance with all regulatory requirements within portfolio areas

Accountability 2: Operational, Financial, Human Resource and Performance Leadership

  • Translate the vision, mission, values and strategic directions of KIM’s strategic plan into a concrete, specific, understandable and measurable finance, procurement and security operational plans
  • Establish communication processes to ensure understanding of KIM’s’ strategic plan and how each function and operational team contributes to it
  • Develop an operational service structure based on the vision and strategic direction as well as best practice organizational design principles and lead the implementation of restructuring initiatives
  • Lead the development of current and accurate operational reports, analysis and projections
  • Develop and implement a consistent process to solicit feedback about the operational quality and effectiveness of services under the operational portfolio and incorporate into the development of continuous quality improvement directions
  • Establish the business plan framework for each operational portfolio area and review each business plan to ensure alignment with KIM’s strategic directions
  • Establish the budget for KIM and each of its portfolios and service provider organizations based on a comprehensive understanding of what it costs to deliver the services, the primary drivers of operational expenditures and potential impacts on those drivers
  • Establish effective and efficient operational management practices that ensures an accurate, current understanding of drivers of expenses and budgets, and focuses on long-term operational sustainability, based on strong forecasting practices
  • Establish operational performance indicators and targets, aligned with key performance indicators, including financial, quality and client satisfaction
  • Report on the operational performance of each portfolio using indicators, metrics and targets and measuring the effectiveness of the services and achievement of quality and service targets
  • Develop and implement corrective action for performance variances against plan and budget
  • Develop a comprehensive operational plan, based on priority equipment and capital project needs and emerging capital needs and issues
  • Approve operational capital plan adjustments and communicate approvals
  • Provide input into a operational Master Plan that reflects the priorities of KIM and considers the overall needs of programs and services
  • Update the inventory of physical facilities, linking priority redevelopment areas into the operational planning cycle
  • Develop the business case for change framework for new or expanded services or the decommissioning of outdated or ineffective operational services
  • Lead the recruitment and selection and performance management of all direct report positions and coach, support, mentor and problem-solve with direct reports
  • Provide operational advice and guidance to the executive team, the Board of Directors, departments and service provider organizations

Accountability 3: Stakeholder, Partner and Public Relations

  • Establish and maintain collaborative, ongoing relationships with executives and senior leaders/partners internal and external to KIM.
  • Strengthen KIM’s relationships with partners including other service delivery organizations, legislators, public servants, service delivery partners, compliance and accreditation bodies, funders, vendors, diverse communities of interest including First Nation Communities.
  • Promote national and international reputation of KIM as an innovation center for excellence in healthcare program development and service delivery
  • Represent KIM in First Nation Communities and within the broader healthcare system with other healthcare entities, and provincial and federal government agencies and ministries

EDUCATION, EXPERIENCE AND COMPETENCY REQUIREMENTS

The Vice President, Operations at KIM is an evolving position and requires strong leadership skills and the ability to build and lead high-performance teams.

A proven strategic change leader, the ideal candidate will bring to this role a relevant degree complemented by a minimum of 5 years senior experience leading the Operations function in a multi-location and multi-disciplinary organization. It will be important for the candidate to be familiar with dealing with conflicting priorities, political leaders, needs of communities of varying sizes and geographically dispersed populations.

The successful candidate must have an in-depth knowledge of and extensive experience in service-based operational budgeting and the development and utilization of meaningful benchmarks and performance metrics. Experience leading operations in organizations that deliver health services would be considered an asset. Experience with First Nations organizations would also be an asset.

COMPETENCY REQUIREMENTS

INTEGRITY

  • Keeps the greater good of the organization and its staff in mind at all times
  • Keeps the greater good of First Nations people in mind at all times and advances the health interests of the First Nations people of Northern Manitoba in all policies, processes and practices
  • Makes principle-centered decisions that augment the healthcare of First Nations jurisdictions
  • Assumes responsibility, accountability and follows through when making commitments
  • Demonstrates sincerity, honesty, respect, empathy and adherence to the standards and principles of the health care system in First Nations communities of Northern Manitoba
  • Maintains composure and perspective in difficult or volatile situations
  • Able to maintain confidential information and use discretion in all interactions

VISIONARY LEADERSHIP

  • Has broad knowledge and perspectives
  • Establishes a shared vision and common goals and creates the environment where the system can achieve them
  • Adopts a long-term view of strengths, weaknesses, opportunities and risks in a changing operational environment
  • Clearly articulates a practical vision for the future, a credible case for change / enhancement and influences and inspires others to work as part of a team toward that vision
  • Promotes cooperation, collaboration and integration between individuals and groups both within and outside of the system, ensuring everyone understands each other’s roles, responsibilities and contributions
  • Identifies critical issues that will have an impact on the system

EFFECTIVE ORAL, WRITTEN AND PRESENTATION SKILLS

  • Defines the principles and framework of effective organizational communication
  • Actively listens to messages being communicated by stakeholders
  • Articulates complex ideas in a clear, understandable way
  • Creates and conducts powerful presentations to small and large groups
  • Develops well-constructed documents and reports
  • Provides sound, credible and thorough information to the executive team, the Board of Directors, First Nations governments, First Nations political leaders and First Nations communities
  • Effectively facilitates meetings and discussions to assist participants in reaching shared decisions and fostering positive relationships

EXCELLENT JUDGMENT

  • Efficiently and effectively perceives and assesses situations
  • Understands when decisions require input and when they do not
  • Asks the right questions to get the information needed
  • Draws sound conclusions and recommends changes in policies and practices as required
  • Generates options with an analysis of pros and cons as well as identified impacts
  • Identifies the impacts and risks associated with decisions and takes appropriate risks
  • Influences decisions that challenge the status quo and provoke growth and positive development in the system
  • Takes responsibility for difficult decisions
  • Defines decision-making model(s) / principles / criteria for others
  • Utilizes objective, factual and valid information from a variety of sources to make informed decisions, understand the potential impacts, and keep all relevant parties informed

POLITICAL ACUMEN

  • Understands complex political situations and determines effective strategies to maximize opportunity and minimize risk
  • Understands and respects the role of all parties and how they might work together
  • Gains and effectively uses knowledge of formal and informal political, social and organizational structures and relationships to achieve positive change

RESULTS ORIENTATION

  • Incorporates the needs of all stakeholders and employees when setting standards, strategies and organizational direction
  • Sets goals and priorities that maximize the use of resources available to consistently deliver results based on strategic direction and stakeholder expectations
  • Driven to meet a high standard of performance
  • Monitors progress towards a goal, anticipates problems and makes adjustments when necessary

FINANCIAL ACUMEN

  • Understands the financial models of the system and the elements that impact the model and financial performance
  • Implements strong budgeting, financial reporting and monitoring processes
  • Implements a risk-based approach to financial management and ensures appropriate policies are in place