Balanced scorecard examples

Balanced scorecard examples


Strategy is all About Implementation: The Arcus approach is all about Implementation. A Balanced Scorecard can only have value if it is linked to the organizations Strategic Direction.

The balanced scorecard is a strategic management system used to drive performance and accountability throughout the organization. The scorecard balances traditional performance measures with more forward-looking indicators in four key dimensions: Financial, Customer, Internal Business Operations and Learning and Growth.

Concepts and strategy:
Our approach is to first use our collective experience to come up with 15-20 provocative concepts for a strategy. These are based on a series of questions that probe various topics and drivers of change. The outcome of the process is used to build several strategic maps to define and strengthen each hypothesis for a strategy.


In order for a scorecard to be “balanced”, the Financial Measures should make up about 22% of theScorecard (as should the Customer Perspective and the Learning & Growth Perspective, with the final 34% allocated to Internal Processes measures). Further an independent study of Best practices researched 22 organizations that had “successfully implemented the Balanced Scorecard” and found a breakdown as follows:

• Financial 20%
• Customer 24%
• Internal Process 37%
• Learning and Growth 18%

Fundamentally this suggests that Balanced Scorecards reflect the understanding that Internal Processes drive the financials and that 80% of any scorecard must be non financial. The Balanced Scorecard is not “another measurement system”. When an organization harvests all of its Key Performance Indicators, both the existing and the desired, and “dumps” them into a new framework that presents “perspectives” beyond the merely financial view.

Performance drivers

The focus of performance drivers is to identify a more complete set of performance drivers beyond the traditional financial architecture. IN addition, the process goes beyond taking another “metrics inventory” or an accumulation of the measurable targets articulated in the annual plan in a new model. This is often called the new balanced measurement model and is no more than a representation influencers often identified as customers, shareholders and employees.

A Solution:  Arcus uses its unique Methodology to address the above problems. In an effort to significantly increase the performance of an organization, Arcus focuses on the Balanced Scorecard as a Strategic Navigational Chart (SNC) from two unique perspectives:

  1.  The Arcus Strategic Scorecard is a navigational tool (not only measuring after the fact financials) designed to manage the business from the future using lead performance indicators embedded in the Internal Processes of the business.
  2. The ASC recognizes and deploys the scorecard as a strategic business plan that allows for action and implementation.


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Lean Six Sigma Certification
Industry: Healthcare, Service & Manufacturing

Lean Six Sigma Certification programs including Lean Six Sigma Greenbelt, Lean Green Belt, and Lean Black Belt.

Lean Six Sigma Certification: An end-to-end offering focused, Enterprise Transformation. Multi-layered value streams are selected for the transformation. All work flows in these streams are analyzed to identify value and waste. An Enterprise Implementation Strategy is developed to identify ways to systematically eliminate waste.

Level: New To Lean
Industry: Healthcare, Service & Manufacturing

An end-to-end system wide, 4-6 month Value Stream Transformation Pilot. 2-4 activity streams are selected for the transformation. All activities in these streams are analyzed to determine value and waste. An Implementation Plan will be developed that details how the waste will be systematically eliminated.

Level: New To Lean
Industry: Healthcare, Service & Manufacturing

An end-to-end system wide, 4-6 month Value Stream Transformation Pilot. 1-2 activity streams are selected for the transformation. An Implementation Plan will be developed detailing the systematic elimination of the waste.

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