Client Success: Healthcare Business transformation

Business transformation for a healthcare liability insurance organization 

Healthcare technology

One of Canada’s leading providers of healthcare liability insurance turned to Arcus to help them develop existing products and services for new vectors of growth. Read about a unique process to identify different internal and external perspectives on challenges that over 400 healthcare organizations face.


Arcus interviewed over 90 CEOs, CMOs, CFOs and Risk Managers of healthcare organizations to identify challenges and opportunities to improve strategies and processes to deliver better patient care and lower litigation risk.


Arcus identified 5 key trends in risk managment within healthcare organizations. The study also identified current processes, gaps and opportunities for improvement in patient care. High risk procedures, culture related challenges and specific departments with the highest risk such as emergency, surgery and Obstetrics were identified.


Arcus’s research and strategy experience helped the insurer develop and fine tune its risk management product and service offering for patient care and risk management services to over 400 hospitals in Canada. The measurable outcome of the engagement was higher acceptance rates of new products and services linked to gaps in patient care and culture within these healthcare organizations.

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  • Corporate Strategy
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Data and Analysis Products

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