Tourism, Air Travel, and Consumer Experience in the Post-COVID Economy

From recovery to reinvention
After collapsing in 2020, U.S. tourism has staged a full comeback. Domestic travel volumes in 2025 exceed 2019 levels by 7 percent, while international arrivals remain 5 percent below pre-pandemic norms.

Table 1. Travel and Tourism Metrics

Metric201920232025 (f)
Domestic Trips (M)2,2902,4152,455
International Arrivals (M)797075
Hotel Occupancy (%)666365

Sources: U.S. Travel Association, STR.

Table 2. Air Travel and Capacity Indicators

YearAvailable Seat Miles (B)Load Factor (%)Avg. Fare ($)
201995083357
202391581405
202594082419

Sources: BTS, IATA.

Structural change
Business travel remains subdued, but leisure and experiential segments dominate. AI-enhanced personalization in hospitality is raising satisfaction scores while cutting staffing needs.

Action step
Hospitality firms should prioritize data-driven yield management and digital guest experience platforms. Municipalities relying on tourism tax revenues must diversify into year-round attractions to stabilize fiscal exposure.