TERMS OF SERVICE

(COACHING & LEADERSHIP SERVICES)

Last Updated: August 8, 2026

Welcome to Arcus Consulting Group (“Arcus”, “Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at https://arcusgroup.ca

(the “Site”) and all related executive coaching, leadership development, culture change, facilitation, and consulting services (collectively, the “Services”).

By accessing the Site, requesting information, enrolling in a coaching program, or entering into an agreement for Services with Arcus Consulting Group, you (“Client”, “User”, or “you”) agree to be bound by these Terms and our [Privacy Policy]. If you are entering into these Terms on behalf of an organization or corporate entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1. Description of Services

Arcus Consulting Group provides management consulting, organizational transformation, executive and leadership coaching, and facilitation services. Specific deliverables, schedules, program durations, fees, and objectives for coaching engagements will be outlined in individual Client Service Agreements, Statements of Work (“SOW”), or Coaching Engagement Letters signed by both parties.

2. Professional Disclaimer & Client Responsibility

  • Coaching vs. Therapy/Legal Advice:Executive and leadership coaching is a professional development process designed to enhance leadership capabilities, strategic execution, and organizational performance. Coaching services provided by Arcus do not constitute licensed mental health therapy, medical advice, legal advice, or financial advisory services.
  • Results & Outcomes:While Arcus utilizes proven methodologies, experienced senior consultants, and evidence-based approaches, individual and organizational results depend heavily on client engagement, implementation, and external market variables. Arcus does not guarantee specific financial, strategic, or operational outcomes as a result of coaching sessions.

3. Confidentiality & Non-Disclosure

  • Definition:Both parties acknowledge that during coaching engagements, confidential, sensitive, or proprietary information regarding organizational strategies, financial data, team dynamics, or individual performance may be shared.
  • Mutual Protection: Arcus agrees to maintain strict confidentiality regarding all proprietary information shared by the Client or participating executives. Similarly, the Client agrees to maintain the confidentiality of proprietary tools, diagnostic models, assessment materials, and coaching frameworks provided by Arcus.
  • Exceptions: Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, is required to be disclosed by applicable law or judicial order, or is shared to prevent imminent harm to individuals.

4. Intellectual Property Rights

  • Arcus Materials: All proprietary coaching frameworks, materials, training manuals, assessment models, workshop slides, whitepapers, tools, and content displayed on https://arcusgroup.ca or delivered during sessions remain the exclusive intellectual property of Arcus Consulting Group or its licensors.
  • Limited License: Clients are granted a limited, non-exclusive, non-transferable license to use coaching materials provided solely for internal professional development purposes within their organization. Clients may not duplicate, resell, redistribute, or publicly publish Arcus coaching tools without prior written consent.

5. Session Scheduling, Cancellations, & Rescheduling

  • Scheduling: Coaching sessions and facilitation workshops must be scheduled in advance according to the terms of your engagement agreement.
  • Notice Required: If you need to cancel or reschedule a scheduled individual coaching session, you must provide at least 24 business hours’ prior notice.
  • Forfeiture: Coaching sessions canceled with less than 24 hours’ notice, or missed without notice (“no-show”), will be forfeited and billed at the standard session rate.
  • Group/Corporate Workshops: Facilitation retreats, group training sessions, or corporate workshops are subject to the specific cancellation and rescheduling terms outlined in your custom SOW/Agreement.

6. Fees, Payment, & Refund Policy

  • Fees: Fees for coaching engagements, diagnostic tools, and facilitation sessions are specified in the applicable SOW or proposal.
  • Payment Terms: Invoices are due upon receipt or within the net payment terms specified in the SOW. Late payments may incur interest charges of 1.5% per month (18% per annum) or the maximum legal rate allowed under applicable law.
  • Non-Refundable: Unless explicitly stated otherwise in a written SOW, fees paid for completed coaching sessions, baseline assessments, and custom program design are non-refundable.

7. Acceptable Use of Website

When accessing or using https://arcusgroup.ca

, you agree not to:

  • Use the Site or content for unlawful, deceptive, or unauthorized purposes.
  • Attempt to gain unauthorized access to our servers, web architecture, or client data.
  • Scrape, extract, or mine data from the Site without explicit consent.
  • Impersonate any Arcus consultant, employee, or partner.

8. Limitation of Liability

To the maximum extent permitted by applicable law in the Province of Ontario and the federal laws of Canada:

  • No Consequential Damages: Arcus Consulting Group, its officers, directors, consultants, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, business disruption, loss of data, or reputational harm) arising out of or related to your use of the Site or coaching services.
  • Cap on Liability: Arcus’s aggregate liability under these Terms or any engagement shall not exceed the total fees paid by the Client to Arcus for the specific coaching service giving rise to the claim during the three (3) months preceding the incident.

9. Indemnification

You agree to indemnify, defend, and hold harmless Arcus Consulting Group, its affiliates, directors, consultants, and contractors against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of Arcus materials, or violation of third-party rights.

10. Termination

  • Termination for Convenience: Either party may terminate an ongoing coaching agreement in accordance with the notice period specified in the applicable SOW (typically 30 days written notice).
  • Termination for Breach: Either party may terminate immediately if the other party breaches a material provision of these Terms or the applicable service contract.
  • Survival: Sections 3 (Confidentiality), 4 (Intellectual Property), 6 (Fees), 8 (Limitation of Liability), and 11 (Governing Law) shall survive any termination of these Terms.

11. Governing Law & Jurisdiction

These Terms and any disputes arising out of or related to Arcus’s Services or Website shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to conflicts of law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada.

12. Modifications to Terms

Arcus Consulting Group reserves the right to update or modify these Terms of Service at any time. Any updates will be posted on this page with an updated “Last Updated” date. Continued use of our Site or Services following any changes indicates your acceptance of the revised Terms.

13. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or our Coaching Services, please contact us: