PRIVACY POLICY

Last Updated: August 9, 2026

Arcus Consulting Group (“Arcus”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and corporate information of our website visitors, clients, coaching participants, and partner organizations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://arcusgroup.ca

(the “Site”) or engage with our coaching, leadership development, and strategic consulting services (collectively, the “Services”).

Please read this policy carefully. By accessing the Site or utilizing our Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect information directly from you, automatically through your interaction with our Site, and through professional coaching engagements.

A. Personal Information You Provide Directly

  • Contact Information: Name, corporate title, company name, email address, phone number, and mailing address when you submit contact forms, request proposals, or schedule consultations.
  • Coaching & Intake Data: Background information, professional goals, assessment responses, leadership profiles, and self-evaluation forms provided during client onboarding or coaching sessions.
  • Billing & Transaction Data: Invoicing details, corporate billing address, payment details, and transaction history. (Note: Payment processing via third-party providers like Stripe is handled securely by those providers; Arcus does not store full credit card numbers on its servers).
  • Communications: Records of correspondence, emails, inquiries, and feedback sent to us.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on the Site, and navigation paths.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and analytical tools to optimize Site performance, understand user interaction, and tailor content. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for professional, administrative, and service-delivery purposes, including:

  • Delivering Coaching & Consulting Services: Customizing leadership programs, tracking progress, administering assessments, and conducting sessions.
  • Client Management & Communication: Processing service requests, issuing invoices, sending session reminders, responding to inquiries, and providing administrative notices.
  • Site Optimization & Analytics: Improving website usability, troubleshooting technical issues, analyzing trends, and evaluating marketing effectiveness.
  • Marketing & Educational Content: Sending research insights, newsletters, or program announcements (you may unsubscribe from promotional communications at any time via the link in the email).
  • Legal & Regulatory Compliance: Fulfilling legal obligations, protecting against fraud, and enforcing our [Terms of Service].

3. Confidentiality of Coaching Information

We recognize that executive coaching and corporate consulting involve sensitive personal and organizational insights.

  • Strict Confidentiality: Individual coaching records, assessment results, and discussion topics are kept strictly confidential within the coaching relationship and are never sold, rented, or shared with external third parties for marketing purposes.
  • Sponsor / Corporate Reporting: When coaching is sponsored or funded by an employer/organization, reporting provided to the sponsor is limited to administrative updates (e.g., attendance, session completion, high-level milestone progress) unless explicit written consent is given by the participant to share specific feedback or assessment results.

4. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal information. We may disclose your information only under the following limited circumstances:

  • Service Providers & Vendors: Trusted third-party vendors who assist us in operating our Site, hosting client portals, processing payments, or delivering software tools (e.g., cloud storage, email hosting, video conferencing). These providers are bound by strict contractual confidentiality and data security obligations.
  • Legal Requirements: When required by applicable federal, provincial, or local law, subpoena, court order, or government authority.
  • Business Transfers: In connection with a merger, acquisition, corporate restructuring, or sale of company assets, where customer/client information is a transferred business asset.
  • Protection of Rights: To enforce our agreements, protect the safety and security of Arcus, our clients, or the public, or defend against legal claims.

5. Data Security

We implement reasonable technical, organizational, and physical safeguards appropriate to the sensitivity of the data we handle. These measures protect against unauthorized access, loss, misuse, alteration, or disclosure of personal information.

While we take rigorous steps to protect your information, no transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

6. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, satisfy our legal, accounting, and reporting obligations, or enforce our agreements. Once information is no longer needed, it is securely destroyed or anonymized.

7. Your Privacy Rights & Choices

Depending on your jurisdiction (including rights under Canada’s Personal Information Protection and Electronic Documents Act – PIPEDA), you have the right to:

  • Access & Correction: Request access to the personal information we hold about you and request corrections to inaccurate data.
  • Withdraw Consent: Withdraw your consent to the processing of your personal data at any time (subject to contractual and legal restrictions).
  • Opt-Out of Marketing: Unsubscribe from our promotional emails using the “unsubscribe” link provided in those emails.
  • Cookie Management: Set your web browser to reject or delete cookies.

To exercise any of these rights, please contact us at https://arcusgroup.ca/contact/

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8. Third-Party Websites & Services

Our Site or coaching materials may contain links to third-party websites, assessment platforms, or external resources. Arcus is not responsible for the privacy practices, content, or data security of those third-party sites. We encourage you to review the privacy policies of any site you visit.

9. Transfer of Data Across Borders

Arcus Consulting Group operates out of Ontario, Canada. However, our third-party service providers (such as web hosting, cloud storage, or videoconferencing platforms) may store or process data in the United States or other international jurisdictions. As a result, your personal information may be subject to the laws and access requests of foreign governments, courts, or law enforcement.

10. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business practices. Updates will be posted on this page with an updated “Last Updated” date. Your continued interaction with Arcus after changes are published constitutes your acceptance of the updated policy.

11. Contact Us & Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please reach out to us: