Customer satisfaction programs for clients:
- Self Assessment Concept
- Customer Service Benchmarking
- Satisfaction Benchmark Program
- Ongoing Satisfaction Measurement Program
- Competitive Satisfaction Program
- 8-step Satisfaction Audit
Competitive Satisfaction Program
We will use competitive intelligence and industry benchmarks to tell you how your customer satisfaction ratings compare with that of your competitors. We will also tell you how your competitors are addressing similar challenges and how successful their programs are.
- Customer satisfaction against industry and competitive benchmarks.
- Key industry related problems that are leading to lower customer satisfaction.
- Areas of strengths in customer satisfaction.
Approximate time frame: 3-6 months
Find out how your company can address its greatest challenges. Click here to request a proposal.
Organizations are increasingly interested in retaining existing customers while targeting non-customers; measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.
Arcus offers a comprehensive suite of customer satisfaction planning, measurement and deployment services. These services range from Satisfaction Benchmark Programs to Ongoing Satisfaction Measurement Program. Please contact Merril Mascarenhas, Managing partnerfor more information at +1 (416) 710 2727 or by email.
Organizations are increasingly interested in retaining existing customers while targeting non-customers; easuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.
Find out how your company can address its greatest challenges. Click here to request a proposal. Contact us to find out more information on our customer satisfaction services.