Customer satisfaction programs for clients:
- Self Assessment Concept
- Customer Service Benchmarking
- Satisfaction Benchmark Program
- Ongoing Satisfaction Measurement Program
- Competitive Satisfaction Program
- 8-step Satisfaction Audit
Ongoing Satisfaction Measurement Program
After the Satisfaction Benchmark Study, we will develop a baseline for ongoing measurement of key metrics at key contact points on an ongoing basis.
- Analysis of contact points and triggers of dissatisfaction
- Strategies to increase customer satisfaction and resulting retention rates.
- Key loyalty drivers and strategies to increase impact of programs.
Approximate time frame: 8-14 months
Find out how your company can address its greatest challenges. Click here to request a proposal.
Arcus offers a comprehensive suite of customer satisfaction planning, measurement and deployment services. These services range from Satisfaction Benchmark Programs to Ongoing Satisfaction Measurement Program. Please contact Merril Mascarenhas, Managing partnerfor more information at +1 (416) 710 2727 or by email.
Organizations are increasingly interested in retaining existing customers while targeting non-customers; easuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.
Find out how your company can address its greatest challenges. Click here to request a proposal. Contact us to find out more information on our customer satisfaction services.